F.A.Q's

1.) How will this charge appear on my credit card statement?

Your credit card statement will be discreetly billed by sotellitsupport.com.

2.) The sign up page is asking for my address. After I sign up, will there be anything sent to me in the mail?

ABSOLUTELY NOT! The reason we ask for your name/address/zip code where you receive your monthly credit card statement, is because the credit card companies require us to have that information provided for them.

3.) I purchased a trial membership. What happens after my trial expires?

Unless cancelled before the trial ends, your account will be charged for a full month afterwards.

4.) I don't have a credit card, can I still join?

Please contact us for alternative billing options.

5.) I tried to sign up, but my credit card was rejected. Why?

There are a number of reasons beyond our control that our processor was un able to authorize a transaction. Unfortunately, we don't have access to that information. If this happens to you for whatever reason, remember, we also have a second processor for you to use, as well as other billing options. Please contact us for details.

6.) I signed up, but never received a confirmation.

Chances are you did not send us your correct e-mail address. Many people fail to include @aol.com or @msn.com. You need to include that information or you will never get a confirmation letter from us. Believe it or not, this happens a lot of the time.

7.) I forgot my username/password.

We can help you! Click here to go to our password retrieval section.

8.) My username and password do not work.

There are a number of reasons that your password may not be working. You need to enter your username and password in the same exact case sequence as you did when you signed up, as it is case sensitive. This problem accounts for 90% of access difficulties.